Frequently asked questions

Does Assure Health replace my current primary care doctor?
ANSWER
We do not replace your primary care doctor or specialist. Instead, we collaborate with your current doctors to help deliver the best possible care to you.

Assure Health becomes a critical component of your own healthcare ecosystem, to help each of your doctors care for you better than ever before.

We have heard from many primary care providers that Assure Health becomes an incredibly powerful tool in their toolbox, providing a much more complete picture of you — the patient — than they’ve ever had before, which, quite simply, helps them treat you better, leading to better health outcomes.

With Assure Health, you keep all your existing doctors — we supplement them, collaborate with them, and work in harmony to do the most important thing: keep you healthy. 
In what states is Assure Health able to take patients?
ANSWER
Based on Assure Health’s current legal status, our licensed medical providers can offer services to patients in Florida, Alabama, Delaware, Georgia, Louisiana, Maine, Mississippi, Missouri, Nebraska, Ohio, Rhode Island, Utah, Virginia, and Washington, D.C. However, Assure Health is currently in the process of expanding its reach to all 50 states.
Do I need Medicare to sign up for Assure Health?
ANSWER
While Medicare provides us the clearest guidelines on their coverage of our services, and we know for certain that Medicare covers what we do for those who qualify, we also accept other forms of insurance as well as self-pay.

Most importantly, we believe in price transparency, not price confusion. Go ahead and reach out to us by clicking here, and we’ll run a quick and easy to check to make sure you qualify, to determine whether you qualify at no out-of-pocket cost, and to identify any financial responsibility you may have.

We are fully credentialed with Medicare, so, with the proper coverage and qualification, the services we provide are covered by Medicare.
Are there hidden fees?
ANSWER
No. Since the type of services we provide are Medicare-covered services, most of our patients pay nothing out of pocket.

We will always tell you prior to signing up and before your first appointment whether you qualify for our program at no out-of-pocket cost, or if you have any financial responsibility.

We can’t guarantee what your insurance will cover or how much they’ll pay, but what we can guarantee is that we’ll tell you upfront, with 100% clarity.
Do I talk to real people, or is this program run by computers and algorithms?
ANSWER
At Assure Health, we believe in relationship-driven healthcare. That’s a fancy way of saying that, at the end of the day, human relationships are the most important thing to us, and we’ll treat you just like you’re a part of our family.

When you sign up for Assure Health, you will be assigned a personal care manager. This person will be a nurse practitioner who’s gone through years of clinical training to provide the best possible care to you. Just as important, many of our patients have told us that our care team members are the friendliest, most patient, and most compassionate healthcare professionals they’ve ever encountered.

Once you’re assigned a personal care manager, that becomes your person, available to help you whenever you need, with concierge-level service. Your personal care manager will correspond with you regularly about your health and is always just a call, text, or video appointment away when you need them.
How do I sign up?
ANSWER
You can sign up by clicking the "Learn More" button and filling out your contact information. We will give you a call and can set you up with a telehealth appointment right away! During this appointment, one of our expert physicians will determine if the Assure Health System is a good fit for you. We promise to be patient, to listen, and to always be respectful of your time.  
Will this adversely affect my Medicare coverage or cause my insurance premiums to go up?
ANSWER
Absolutely not. Remote patient monitoring is a service that Medicare and other insurance companies cover.

And when you think about why, it makes sense: Assure Health’s services have the potential to prevent hospitalizations and to promote positive health outcomes. In short, it’s a win for patients, a win for insurance companies, and a win for the healthcare system as a whole.
Can I stop being a patient of Assure Health after signing up, or is there some sort of commitment?
ANSWER
There are no long-term obligations when signing up with Assure Health, so you can cancel anytime. Our only aim is to do everything we can to keep you healthy. If you decide at any time that Assure Health is no longer a good fit for your healthcare plan, just let us know, and we’ll part ways as friends...no ongoing commitment, no financial penalty, and no hard feelings. We want what’s best for you.   
What if I have technical issues with the medical devices Assure Health provides?
ANSWER
Our job is to make your life as easy as possible. If you have any issues with the devices we provide, we will talk through it with you, try to help, and send new devices to you at no cost if that’s what’s needed.
Can I choose to have my health reports shared with a family member or doctor?
ANSWER
Yes. As long as you consent, you can opt to share these records with your other doctors or family members. We never share any of your information unless you provide your explicit consent, and protecting your privacy is a top priority.
Is my information and health data secure?
ANSWER
Your privacy and the security of your information is our top priority. Assure Health is subject to a variety of laws, rules, and regulations governing how medical practices handle patients’ sensitive personal health information. Assure Health, and all the technology we use to provide our services to you, is fully HIPAA-compliant. We have also implemented strict security protocols to protect your information, and we employ the services of a Chief Information Security Officer whose sole job is to ensure information security and privacy.
Does Assure Health need my credit card or banking information?
ANSWER
Because of our commitment to price transparency, we will always check in advance of your first appointment to see if you will have any out-of-pocket financial responsibility. If we determine that the services will be completely covered by Medicare and/or your insurance and that you will have no additional financial responsibility, we will bill your insurance directly, and we will not ask for any payment information from you.

If you do have any financial responsibility for our services, we will make sure to tell you in advance, and you will receive a patient statement from us when such amounts become due, which is payable by credit card, debit card, or check. We will never require that you keep your payment information on file with us.
Do I need to know how to use technology in order to use Assure Health?
ANSWER
Absolutely not. We have been diligent in using only those connected health devices that are incredibly easy to use. We do all the heavy-lifting for you, so you can focus on living your life and staying healthy.

We send out devices to you that are pre-provisioned. They do not need to be connected to Bluetooth or WiFi. Instead, the devices all have cellular connections embedded.

You can think of it like this...Imagine each connected health device we provide had a little cell phone built right into it.

And every time you take your numbers, without you doing a thing, those numbers are transmitted directly over the air, securely and privately, to our clinical team. 
In short, it couldn’t be easier, and there is no technology expertise required.