Last Update: July 2022
This notice describes how Personal Data (as defined below) about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.
For additional information related to how we use and disclose your Personal Data please contact our Privacy Officer at firstname.lastname@example.org.
Questions or Concerns
COLLECTION AND USE OF PERSONAL DATA
What Personal Data Does Assure Collect?
We collect four types of Personal Data from our Website users and/or third parties with permission to share such information: (i) contact data; (ii) health insurance data (iii) support data; and (iv) technology data. Each category of data is explained in depth below.
Contact Data: Assure collects contact data from users, which may include, but not be limited to, your name, phone number, and e-mail address. The collection of this demographic data is primarily used to contact you regarding your interest in Assure products and services.
Health Insurance Data: Assure collects health insurance data from users, which may include, but not be limited to, whether you have insurance and the type. The collection of this health data is primarily used to determine your eligibility for Assure products and services and/or for healthcare services offered by independent medical practices with which Assure is contracted.
Support Data: If you contact us for support or to lodge a complaint, we may collect technical or other information from you through log files and other technologies, some of which may qualify as Personal Data (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Website. Calls with Assure may be recorded or monitored for training, quality assurance, customer service, and reference purposes.
Technology Data: We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data from your computer or mobile device as you navigate our Website or interact with emails or other communications we have sent you. The information we collect may include your IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system, and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, help us provide and improve our Website, and ensure the proper functioning and security of the Website.
How Does Assure Collect Personal Data?
Website Engagement: Assure collects Personal Data through your engagement with the Website, such as when you sign up to receive information from Assure, submit a form through the website, or sign up for a newsletter.
Third-Party Partners: Assure collects Personal Data through third parties who provide such information with your permission (each, a “Third-Party Partner”).
Browser or Device Information: Certain information is collected by most browsers or automatically through your devices, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type. We use this information to ensure that the website functions properly.
Third-Party Online Tracking: Assure may also partner with certain third parties to collect, analyze, and use some of the information described in this section. For example, we may allow third parties to set cookies or use web beacons on the website or in email communications with us. This information may be used for a variety of purposes, including online website analytics and interest-based advertising.
How Can Users Opt-Out of Cookies?
If you prefer, you can usually choose to set your browser to remove and reject cookies. If you enable a do not track signal or otherwise configure your browsers to prevent us from collecting cookies, certain features of the Website may not operate correctly, and you may also be unable to take advantage of some of the Website features.
Do Not Track Disclosure
Some web browsers may transmit do not track (“DNT”) signals to websites with which the user communicates. To date, there is no industry standard for DNT and users can not know how a given company responds to a DNT signal they receive from browsers. Assures committed to remaining apprised of DNT standards. However, Assure does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow Assure to respond to signals or other mechanisms regarding the collection of your personal information.
How Will Assure Use Your Personal Data?
More specifically, Assure processes your Personal Data for the following legitimate business purposes:
To determine your eligibility for Assure products and services and to communicate our determination to third parties, if any, that connected you with Assure.
Assure may aggregate and/or anonymize Personal Data collected through the Website so that it will no longer be considered Personal Data. We do so to generate other data for our use, which we may use and disclose for any purpose, as long as it no longer identifies you or any other individual.
Does Assure Use Personal Data for Analytics?
Assure uses third party service providers to monitor and analyze the use of the website. The analytics services and techniques we may use include, but are not limited to: Plausible, and Google Analytics.
WhereIs Personal Data Processed?
The Personal data collected through the Website will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers. These third parties are datato transfer your Personal Data outside of the United States.
With Whom Does Assure Share Personal Data?
We may share your personal information with the following categories of individuals/entities:
Business partners and Vendors: We share Personal Data with a limited number of partners, service providers, and other persons/entities who help run our the business (“Business Partners”). Specifically, we may employ third-party companies and individuals to facilitate our Website, provide services on your behalf, perform Website-related functions, or assist us in analyzing how our Website is used. Our Business Partners are contractually bound to protect your Personal Data and to use it only for the limited purpose(s) for which it is shared. Business Partners’ use of Personal Data may include, but is not limited to, the provision of services such as data hosting, IT services, and customer service.
Our Advisors: We may share your Personal Data with third parties that provide advisory services to Assure, including, but not limited to, our lawyers, auditors, accountants, and banks (collectively, “Advisors”). Personal Data will only be shared with Advisors if Assure has a legitimate business interest in the sharing of such data.
Third Parties Who Referred You to Assure: If you were referred to Assure by a third party, we may share Personal Data with that third party. The purpose of this disclosure is to facilitate the provision of healthcare services to you.
Third Parties Upon Your Direction or Consent: You may direct Assure to share your Personal Data with third parties. Upon your request and consent, we may share such Personal Data with those third parties that you identify.
Third Parties Pursuant to Business Transfers: In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Assure’s corporate entity, assets, or stock (including in connection with any bankruptcy or the event), we may share your Personal Data with a third party.
How Long Does Assure Retain Personal Data?
Assure retains your Personal Data only as long as necessary and as required for our business operations, the provision of the Website, archival purposes, and/or to satisfy legal requirements. The exact period of retention will depend on: (i) the length of time in which you use the Website; (ii) the personal risk of harm for unauthorized use or disclosure; (iii) the purposes for which we process your personal data, including whether those purposes can be achieved through other means; and(iv) business operations and legal requirements.
Except where requested by Assure, we ask that you do not send to us through the Website or otherwise disclose to us any sensitive Personal Data, including social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background, or trade union membership.
At the end of the applicable retention period, we will remove your Personal Data from our databases and will require that our Business Partners remove any identifiable personal data from their databases. If there is any data that we are unable to delete entirely from our systems for technical reasons, we will put in place appropriate measures to prevent any further processing of such data. Please note that once we disclose your Personal Data to third parties, we may not be able to access that Personal Data and we cannot force the deletion or modification of such information by third parties.
What Happens to Personal Data Submitted by Minors?
Assure does not knowingly collect Personal Data from individuals under the age of 18. Additionally, our Website is not directed to individuals under the age of 18. We request that these individuals not provide Personal Data to us. If we learn that Personal Data from users under the age of 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you are aware of a user under the age of 18 accessing the Website, please contact us at email@example.com.
If you are a resident of California under the age of 18 and have disclosed Personal Data to us, you may ask us to remove content or information that you have submitted through or to our Website.
What Rights Do Users Have Concerning Their Personal Data?
As a user of Assure’s Website, you have certain rights relating to your Personal Data. These rights are subject to local data protection and privacy laws, and may include the right to:
To determine your eligibility for Assure products and services and to communicate our determination to third parties, if any, that connected you with Assure.
If you do not want to receive emails from Assure, you may unsubscribe at any time by clicking on the “Unsubscribe” link in each email communication or you may contact us at firstname.lastname@example.org. Please note that if you opt-out of marketing emails, we may still send you important administrative messages, from which you cannot opt-out.
Where the processing of your Personal Data by Assure is based on consent, you have the right to withdraw that consent at any time. If you would like to withdraw your consent or exercise any of the above rights, please contact us at email@example.com.
How Can Users Update, Correct, or Delete Personal Data or Their User Account?
You have the right to request restrictions on the uses and disclosures of your Personal Data. While we are not required to agree to all restriction requests, we will attempt to accommodate reasonable requests when appropriate.
If you need to make changes or corrections to Personal Data, you may contact us at firstname.lastname@example.org. In order to comply with certain requests to limit the use of your Personal Data, we may need to terminate your ability to access and/or use some or all of the Website. By requesting to limit the use of your personal DATA or delete personal DATA, you acknowledge and agree that ASSURE will not be liable to you for any corresponding limitation in the scope of THE Website or termination of WEBSITE ACCESS as necessary to comply with your request.
You have the right to request the deletion of any Personal Data retained by Assure. To request deletion of your Personal Data, please email us at email@example.com and include a description of the Personal Data you would like removed. We will respond to all requests for data deletion as soon as reasonably possible.
PROTECTION OF PERSONAL DATA
Is Personal Data Secure?
Assure understands the importance of data confidentiality and security. We use a combination of reasonable physical, technical, and administrative security controls to: (i) maintain the security and integrity of your Personal Data; (ii) protect against any threats or hazards to the security or integrity of your Personal Data; and (iii) protect against unauthorized access to or use of such information in our possession or control that could result in substantial harm to you.
While Assure uses reasonable security controls, we can not guarantee or warrant that such techniques will prevent unauthorized access to our personal data. ASSURE IS UNABLE TO GUARANTEE THE SECURITY OR INTEGRITY OF PERSONAL DATA TRANSMITTED OVER THE INTERNET, AND THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS.ACCORDINGLY, WE DO NOT AND CAN NOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US. You assume the risk that unauthorized entry or use, hardware OR SOFTWARE failure, and other factors may compromise the security of your personal DATA at any time.
What Safeguards Does Assure Have in Place to Secure Personal Data?
Assure stores Personal Data on secured servers and uses a combination of safeguards to protect your personal information. Such safeguards include, but are not limited to, authentication, encryption, backups, and access controls.
How Can Users Protect Their Personal Data?
Assure has no access to or control over your device’s security settings, and it is your responsibility to implement any device-level security features and protections you feel are appropriate (e.g., password protection, encryption, remote wipe capability). We recommend that you take all appropriate steps to secure any device that you use to access our Website.
Please note that Assure will never sends you an email requesting confidential information, such as account numbers, usernames, passwords, or Social Security Numbers. If you receive a suspicious email from Assure, please notify us at firstname.lastname@example.org.
Further, if you know of or suspect any other security concern, please notify Assure immediately.
What Assure Experiences a Data or Security Breach?
Assure takes the security of your Personal Data seriously. In the event of a data or security breach, Assure will take the following actions: (i) promptly investigate the security incident, validate the root cause, and, where applicable, remediate any vulnerabilities within Assure’s control which may have given rise to the security incident; (ii) comply with laws and regulations directly applicable to assure in connection with such security incident; (iii) as applicable, cooperate with any affected Assure user or client by the terms of Assure’s contract with such user or client; and (iv) document and record actions taken by Assure in connection with the security incident and conduct a post-incident review of the circumstances related to the incident and actions/recommendations are taken to prevent similar security incidents in the future. Assure will notify you of any data or security breaches as required and by applicable law.
CALIFORNIA PRIVACY RIGHTS
Under California civil code sections 1798.83-1798.84, California residents are entitled to ask for and obtain from us an annual list identifying the categories of personal customer information which we shared, if any, with our affiliates and/or third parties in the preceding calendar year for marketing purposes. This list will be provided free of charge. Contact information for such affiliates and/or third parties must be included. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: